• You are here :
  • Home
  • customerTag:

Tag Archive : customer

Staying Personal at Scale: Handling Service and Relationships at Nearly 2,000 Doors

Flowers and Associates LLC. Friday, May 3rd, 2019 Comments Off on Staying Personal at Scale: Handling Service and Relationships at Nearly 2,000 Doors

It’s a new day on The Property Management Show podcast, with Marie Liamzon and Brittany Stephens taking over as hosts. On this week’s episode, they spoke to Sandy Highland of Sacramento Delta Property Management about the topic du jour all over the industry: customer experience.

Fresh from PM Grow and Ready to…well, Grow.

At this year’s PM Grow Summit, participants heard a lot about the importance of customer experience and customer relationships. Sandy has been focused on that for years. She gets people to talk about some uncomfortable things; namely their fears and their pain.

The key to growing?

Listening.

Listening will help you relate to customers and prospects better. And if you’re not good at it, you have to practice.

Everyone’s Important… Continue Reading Staying Personal at Scale: Handling Service and Relationships at Nearly 2,000 Doors

Posted in Property Management Videos

Tags: , , , , , ,

Taking Owners from Fear to Trust: Controlling the Whole Customer Experience

Flowers and Associates LLC. Thursday, February 28th, 2019 Comments Off on Taking Owners from Fear to Trust: Controlling the Whole Customer Experience

What is your strategy for reaching the 70 percent of owners who self-manage and won’t hire a professional property manager?

Are you leveraging the relationships you have with your current clients?

These are the questions Scott Brady, owner of Progressive Property Management, discusses with Alex on this week’s podcast.

Targeting Your Property Management Market

If you want to reach self-managing landlords, you need to give them a reason NOT to think you are:

* Untrustworthy
* Overpriced
* A generally unpleasant person

Be transparent. Surprise them with customer service. Offer value.

Scott and Alex discuss the current reputation that property managers are fighting, and how we can shift that individually and collectively.

Controlling the Customer Experience

Why send y… Continue Reading Taking Owners from Fear to Trust: Controlling the Whole Customer Experience

Posted in Property Management Videos

Tags: , , , , , , ,

Turn Any Sale into Lifelong Loyalty in 100 Days

Flowers and Associates LLC. Friday, December 28th, 2018 Comments Off on Turn Any Sale into Lifelong Loyalty in 100 Days

Turn Any Sale into Lifelong Loyalty in 100 Days

It’s the end of a year, and before you uncork the champagne and pucker up for your New Year’s kiss, we want you to check out a real treat on The Property Management Show podcast. Alex is joined by Jordan Muela to interview Joey Coleman, who wrote “Never Lose a Customer Again” and also happens to be the keynote speaker for PM Grow Summit 2019.

What Happens After the Sale?

You are probably a lot smarter about sales and marketing than you were two or three years ago. Now, we want you to think about the first 100 days after a sale. Those 100 days will determine whether you keep or lose a customer. You’ll hear Joey talk about what you can do to provide your prospects with an idea of what it will feel like to do bu… Continue Reading Turn Any Sale into Lifelong Loyalty in 100 Days

Posted in Property Management Videos

Tags: , , , , , , , ,

https://www.googletagmanager.com/gtag/js?id=AW-860676620 https://www.googletagmanager.com/gtag/js?id=GA_TRACKING_ID