Property Management Videos

Older posts

Staying Personal at Scale: Handling Service and Relationships at Nearly 2,000 Doors

Flowers and Associates LLC. Friday, May 3rd, 2019 Comments Off on Staying Personal at Scale: Handling Service and Relationships at Nearly 2,000 Doors

It’s a new day on The Property Management Show podcast, with Marie Liamzon and Brittany Stephens taking over as hosts. On this week’s episode, they spoke to Sandy Highland of Sacramento Delta Property Management about the topic du jour all over the industry: customer experience.

Fresh from PM Grow and Ready to…well, Grow.

At this year’s PM Grow Summit, participants heard a lot about the importance of customer experience and customer relationships. Sandy has been focused on that for years. She gets people to talk about some uncomfortable things; namely their fears and their pain.

The key to growing?

Listening.

Listening will help you relate to customers and prospects better. And if you’re not good at it, you have to practice.

Everyone’s Important… Continue Reading Staying Personal at Scale: Handling Service and Relationships at Nearly 2,000 Doors

Posted in Property Management Videos

Tags: , , , , , ,

What Property Managers Can Learn about Automation from Propertyware’s Inaas Arabi

Flowers and Associates LLC. Tuesday, April 30th, 2019 Comments Off on What Property Managers Can Learn about Automation from Propertyware’s Inaas Arabi

This week’s Property Management Show podcast features John and Alex talking with Inaas Arabi about automation and how it will lead the property management industry into the future.

That’s right, John. So intriguing is this episode it brought John out of the John cave.

And, for good reason. Inaas has turned small businesses into large companies, and he has a lot of great insight on how you can grow your property management company.

The Path to Growth

According to Inaas, growing a property management business happens like this:

You add units.
You increase the revenue you bring in from existing units.
You cut expenses through customization and automation.

Imagine each of your property managers having 1,000 units in their portfolio.

Gasp. Sounds impossible, but Inaas has… Continue Reading What Property Managers Can Learn about Automation from Propertyware’s Inaas Arabi

Posted in Property Management Videos

Tags: , , , , , , , ,

The 40-Hour Work Year: Are You Working Too Much in Your Property Management Business?

Flowers and Associates LLC. Monday, April 29th, 2019 Comments Off on The 40-Hour Work Year: Are You Working Too Much in Your Property Management Business?

Scott Fritz started, ran, and sold a company worth $170 million.

He was able to do that by training the business to run without him. So, when he joined Alex on this week’s Property Management Show, he had some questions for listeners like you:

Are you busy or are you productive?
Are you an entrepreneur or a business owner?
Are you doing things you could pay others to do (for less money)?

Make Your Business More Valuable

When your company can run on its own without you, it will be more valuable to potential buyers down the road. They won’t have to replace you or your salary, and they’ll know they’re buying more than a bunch of doors. They’re buying a brilliant business. That’s more valuable than a company that still needs its owner.

Growing, Str… Continue Reading The 40-Hour Work Year: Are You Working Too Much in Your Property Management Business?

Posted in Property Management Videos

Tags: , , , , , , , ,

Futurescaping the Property Management Industry with Chris Litster of Buildium

Flowers and Associates LLC. Friday, April 12th, 2019 Comments Off on Futurescaping the Property Management Industry with Chris Litster of Buildium

Talking with Chris Litster, the CEO of Buildium, is a great way to see just how similar large companies are to small companies when it comes to growth and success. Everything is simply at a different scale.

Chris joined Alex on The Property Management Show this week, and they broke down what the future of the property management industry looks like.

Property Management is Relationship-Driven and Tech-Enabled

Property management, when it works, is relationship-driven and tech-enabled. Alex and Chris talk about what that means, and how it affects what everyone in the industry should be trying to do: provide a better customer experience.

Property technology is hot right now, but if it’s not backed up by real service that’s genuine, local, and empathetic, it’s not goin… Continue Reading Futurescaping the Property Management Industry with Chris Litster of Buildium

Posted in Property Management Videos

Tags: , , , , , ,

Doug’s Property Management Startup Raises $35 6 Million, do you Mynd?

Flowers and Associates LLC. Friday, March 8th, 2019 Comments Off on Doug’s Property Management Startup Raises $35 6 Million, do you Mynd?

How would you put $35.6 million to use in your property management business? Would you invest in new technology, new systems, and cutting edge marketing?

The Property Management Show this week is all about innovation and a new way of doing business.

Alex talks to Doug Brien, a former NFL kicker with the San Francisco 49ers and a property management entrepreneur. He was the co-founder of the immensely successful Waypoint Homes, and he’s now heading up Mynd.co, a property management company that has raised $35.6 million from venture capitalists.

Mynd Your Business

The philosophy behind what Doug and his team at Mynd are doing is simple: they want to make real estate investing easier for everyone.

They’re working to close the performance gaps they currently see in the in… Continue Reading Doug’s Property Management Startup Raises $35 6 Million, do you Mynd?

Posted in Property Management Videos

Tags: , , , , , , , ,

Preparing Your PM Business for an Additional Location: How to Grow without Acquisition

Flowers and Associates LLC. Tuesday, March 5th, 2019 Comments Off on Preparing Your PM Business for an Additional Location: How to Grow without Acquisition

Are you ready to expand your property management company into a new location? It’s great for growth, but if you’re not already known in that new market, how do you generate business without acquiring a local company?

This week on The Property Management Show, Alex talks to Jason Rose, who shares everything he knows about opening a property management company in a new location.

(By the way, if you’re still not sold on the value of Business Development Managers (BDMs) in property management, you should know that Jason’s company grew by 945 doors in one year thanks to the work of six BDMs.)

People and Processes in New Locations

Don’t even think about opening a new office without the right people and processes in place.

Jason and Alex talk about the importa… Continue Reading Preparing Your PM Business for an Additional Location: How to Grow without Acquisition

Posted in Property Management Videos

Tags: , , , , , ,

How EOS Can Fuel Growing Property Management Companies

Flowers and Associates LLC. Friday, March 1st, 2019 Comments Off on How EOS Can Fuel Growing Property Management Companies

Are you a visionary or an integrator? And, do you understand the importance of each role in the growth of your property management company?

On this week’s podcast, Alex talks to Andy Moore, the CEO of Gulf Coast Management and an EOS implementer. EOS stands for Entrepreneur Operating System. They break down how this new way of organizing your team can help you better manage and prepare for growth.

Growing Pains are Common for Property Management Companies

It’s not an unfamiliar story.

All of the systems and processes that worked for you at 150 doors suddenly fall apart when you’re managing 500 doors. You can either throw money and people at the problems, or you can shift your way of working and implement real strategies for accountability and processes.

You’… Continue Reading How EOS Can Fuel Growing Property Management Companies

Posted in Property Management Videos

Tags: , , , , , , , ,

Taking Owners from Fear to Trust: Controlling the Whole Customer Experience

Flowers and Associates LLC. Thursday, February 28th, 2019 Comments Off on Taking Owners from Fear to Trust: Controlling the Whole Customer Experience

What is your strategy for reaching the 70 percent of owners who self-manage and won’t hire a professional property manager?

Are you leveraging the relationships you have with your current clients?

These are the questions Scott Brady, owner of Progressive Property Management, discusses with Alex on this week’s podcast.

Targeting Your Property Management Market

If you want to reach self-managing landlords, you need to give them a reason NOT to think you are:

* Untrustworthy
* Overpriced
* A generally unpleasant person

Be transparent. Surprise them with customer service. Offer value.

Scott and Alex discuss the current reputation that property managers are fighting, and how we can shift that individually and collectively.

Controlling the Customer Experience

Why send y… Continue Reading Taking Owners from Fear to Trust: Controlling the Whole Customer Experience

Posted in Property Management Videos

Tags: , , , , , , ,

Property Management Acquisitions, Growth and Marketing: The Renters Warehouse Strategy

Flowers and Associates LLC. Friday, January 11th, 2019 Comments Off on Property Management Acquisitions, Growth and Marketing: The Renters Warehouse Strategy

How can you increase your lifetime customer value and maximize the marketing dollars you spend to attract those customers?

Kevin Ortner, CEO of the largest single-family focused property management company in the U.S., has some ideas. In fact, he’s found a way to continue managing the properties that he convinces his owners to sell.

You won’t want to miss the first podcast of 2019.

Renters Warehouse + Own America = Better Business and Better Service

Renters Warehouse acquired Own America, a company that allows owners of single-family rental properties to sell those properties with tenants in place through an online marketplace to new investors. What’s in it for Renters Warehouse and their customers? Well, a lot.

Buyers can shop in new markets and acquire an invest… Continue Reading Property Management Acquisitions, Growth and Marketing: The Renters Warehouse Strategy

Posted in Property Management Videos

Tags: , , , , ,

Turn Any Sale into Lifelong Loyalty in 100 Days

Flowers and Associates LLC. Friday, December 28th, 2018 Comments Off on Turn Any Sale into Lifelong Loyalty in 100 Days

Turn Any Sale into Lifelong Loyalty in 100 Days

It’s the end of a year, and before you uncork the champagne and pucker up for your New Year’s kiss, we want you to check out a real treat on The Property Management Show podcast. Alex is joined by Jordan Muela to interview Joey Coleman, who wrote “Never Lose a Customer Again” and also happens to be the keynote speaker for PM Grow Summit 2019.

What Happens After the Sale?

You are probably a lot smarter about sales and marketing than you were two or three years ago. Now, we want you to think about the first 100 days after a sale. Those 100 days will determine whether you keep or lose a customer. You’ll hear Joey talk about what you can do to provide your prospects with an idea of what it will feel like to do bu… Continue Reading Turn Any Sale into Lifelong Loyalty in 100 Days

Posted in Property Management Videos

Tags: , , , , , , , ,

Older posts
https://www.googletagmanager.com/gtag/js?id=AW-860676620 https://www.googletagmanager.com/gtag/js?id=GA_TRACKING_ID