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Taking Owners from Fear to Trust: Controlling the Whole Customer Experience

Flowers and Associates LLC. Thursday, February 28th, 2019 Comments Off on Taking Owners from Fear to Trust: Controlling the Whole Customer Experience

What is your strategy for reaching the 70 percent of owners who self-manage and won’t hire a professional property manager?

Are you leveraging the relationships you have with your current clients?

These are the questions Scott Brady, owner of Progressive Property Management, discusses with Alex on this week’s podcast.

Targeting Your Property Management Market

If you want to reach self-managing landlords, you need to give them a reason NOT to think you are:

* Untrustworthy
* Overpriced
* A generally unpleasant person

Be transparent. Surprise them with customer service. Offer value.

Scott and Alex discuss the current reputation that property managers are fighting, and how we can shift that individually and collectively.

Controlling the Customer Experience

Why send y… Continue Reading Taking Owners from Fear to Trust: Controlling the Whole Customer Experience

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How Owner Education Events Will Grow Your Portfolio

Flowers and Associates LLC. Friday, August 24th, 2018 Comments Off on How Owner Education Events Will Grow Your Portfolio

Are you making your property management clients feel special? Do you give them a reason to brag about you?

People like to be part of the club. They especially like to be part of the A-list. You can give them what they want by inviting them to a members-only type of event that educates them on real estate investing and property management.

On this week’s Property Management Show podcast, Alex talks to Steve Rozenberg about a unique thing he’s doing: an Owner Education Series.

Steve and his team at Empire Industries have begun putting together educational events for their preeminent clients. These events serve a number of purposes, and they can lead you towards more business.

Try it, and you can add value to existing relationships and provide an opening for additional bus… Continue Reading How Owner Education Events Will Grow Your Portfolio

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