Staying Personal at Scale: Handling Service and Relationships at Nearly 2,000 Doors

It’s a new day on The Property Management Show podcast, with Marie Liamzon and Brittany Stephens taking over as hosts. On this week’s episode, they spoke to Sandy Highland of Sacramento Delta Property Management about the topic du jour all over the industry: customer experience.

Fresh from PM Grow and Ready to…well, Grow.

At this year’s PM Grow Summit, participants heard a lot about the importance of customer experience and customer relationships. Sandy has been focused on that for years. She gets people to talk about some uncomfortable things; namely their fears and their pain.

The key to growing?

Listening.

Listening will help you relate to customers and prospects better. And if you’re not good at it, you have to practice.

Everyone’s Important. Everyone’s a Customer

Some terrific takeaways wait for you on this podcast, including:

• How to follow-up personally as well as through automation.
• Why in-house standards for response time are so important.
• The importance of transitioning from selling to serving effectively.
• Treating everyone like a customer, from co-workers to vendors.
• Why fences are a pain in the-you-know-what for property managers.

Go ahead and check out the full podcast and article right here: http://fourandhalf.com/staying-personal-at-scale-service-and-relationships-at-nearly-2000-doors/

Read more: youtube.com

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Posted In : Property Management Videos

This entry was posted on Friday, May 3rd, 2019 at 1:52 am. and is filed under Property Management Videos. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.