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Taking Owners from Fear to Trust: Controlling the Whole Customer Experience

Flowers and Associates LLC. Thursday, February 28th, 2019 Comments Off on Taking Owners from Fear to Trust: Controlling the Whole Customer Experience

What is your strategy for reaching the 70 percent of owners who self-manage and won’t hire a professional property manager?

Are you leveraging the relationships you have with your current clients?

These are the questions Scott Brady, owner of Progressive Property Management, discusses with Alex on this week’s podcast.

Targeting Your Property Management Market

If you want to reach self-managing landlords, you need to give them a reason NOT to think you are:

* Untrustworthy
* Overpriced
* A generally unpleasant person

Be transparent. Surprise them with customer service. Offer value.

Scott and Alex discuss the current reputation that property managers are fighting, and how we can shift that individually and collectively.

Controlling the Customer Experience

Why send y… Continue Reading Taking Owners from Fear to Trust: Controlling the Whole Customer Experience

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Property Management Acquisitions, Growth and Marketing: The Renters Warehouse Strategy

Flowers and Associates LLC. Friday, January 11th, 2019 Comments Off on Property Management Acquisitions, Growth and Marketing: The Renters Warehouse Strategy

How can you increase your lifetime customer value and maximize the marketing dollars you spend to attract those customers?

Kevin Ortner, CEO of the largest single-family focused property management company in the U.S., has some ideas. In fact, he’s found a way to continue managing the properties that he convinces his owners to sell.

You won’t want to miss the first podcast of 2019.

Renters Warehouse + Own America = Better Business and Better Service

Renters Warehouse acquired Own America, a company that allows owners of single-family rental properties to sell those properties with tenants in place through an online marketplace to new investors. What’s in it for Renters Warehouse and their customers? Well, a lot.

Buyers can shop in new markets and acquire an invest… Continue Reading Property Management Acquisitions, Growth and Marketing: The Renters Warehouse Strategy

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Turn Any Sale into Lifelong Loyalty in 100 Days

Flowers and Associates LLC. Friday, December 28th, 2018 Comments Off on Turn Any Sale into Lifelong Loyalty in 100 Days

Turn Any Sale into Lifelong Loyalty in 100 Days

It’s the end of a year, and before you uncork the champagne and pucker up for your New Year’s kiss, we want you to check out a real treat on The Property Management Show podcast. Alex is joined by Jordan Muela to interview Joey Coleman, who wrote “Never Lose a Customer Again” and also happens to be the keynote speaker for PM Grow Summit 2019.

What Happens After the Sale?

You are probably a lot smarter about sales and marketing than you were two or three years ago. Now, we want you to think about the first 100 days after a sale. Those 100 days will determine whether you keep or lose a customer. You’ll hear Joey talk about what you can do to provide your prospects with an idea of what it will feel like to do bu… Continue Reading Turn Any Sale into Lifelong Loyalty in 100 Days

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Steve Welty Talks about How to Dominate the World or your Property Management Market

Flowers and Associates LLC. Saturday, October 6th, 2018 Comments Off on Steve Welty Talks about How to Dominate the World or your Property Management Market

Are you still feeling passionate about property management?

On The Property Management Show, Alex talks to Steve Welty of Good Life Property Management. They cover a lot of topics, but the first thing they had to discuss was hair.

Alex’s hair.

He’s having some trouble with it because he refuses to go back to his barber.

Why does Alex refuse to go back to his barber? Check out the podcast, and you’ll find out.

You’ll learn some other things on this episode of The Property Management Show:

Revisiting the Three Pillars of Success

The three pillars of success (which you should know by now) are:
Know your purpose
Know your numbers
Be willing to innovate and experiment

Passion is an important ingredient in all these pillars, and Alex and Steve talk about how … Continue Reading Steve Welty Talks about How to Dominate the World or your Property Management Market

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Podcast – Alex Q&A

Flowers and Associates LLC. Saturday, August 25th, 2018 Comments Off on Podcast – Alex Q&A

What is your company’s purpose? It shouldn’t be profit. That’s an outcome – not a purpose.

What are you spending your revenue on? Are you putting profits in your pocket or re-investing in the business?

These are intriguing questions, and only the tip of Alex Osenenko’s iceberg.

In The Property Management Show’s latest podcast, Alex selects and answers a few questions that are relevant to a lot of property managers who are trying to grow their businesses.

You’ll want to check out this Q&A if you’ve been struggling to grow, if you’re not sure how important it is to invest in sales and marketing, and if you admire the best of the best in property management, and you want to be just like them.

Alex might hurt your feelings. He might … Continue Reading Podcast – Alex Q&A

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What We Can Learn from the Failure of Castle Property Management

Flowers and Associates LLC. Saturday, August 18th, 2018 Comments Off on What We Can Learn from the Failure of Castle Property Management

How would you grow your property management business with a $3 million investment, and what can we learn from the sudden and surprising failure of Castle Property Management?

These two questions may not sound like they logically go together. But they do, as you’ll learn in this week’s Property Management Show podcast.

You’ll also learn about the warm fuzzies.

Storming the Castle

If you haven’t been following the latest news, Castle Property Management was a VC-backed, technology-first property management company in the Detroit area that endeavored to innovate the property management industry by providing on-demand services through an automated platform.
Sounds like a great idea, so why did they crash and burn car-over-cliff style?

Deconstructing Failure

High Chancellor an… Continue Reading What We Can Learn from the Failure of Castle Property Management

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