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Staying Personal at Scale: Handling Service and Relationships at Nearly 2,000 Doors

Flowers and Associates LLC. Friday, May 3rd, 2019 Comments Off on Staying Personal at Scale: Handling Service and Relationships at Nearly 2,000 Doors

It’s a new day on The Property Management Show podcast, with Marie Liamzon and Brittany Stephens taking over as hosts. On this week’s episode, they spoke to Sandy Highland of Sacramento Delta Property Management about the topic du jour all over the industry: customer experience.

Fresh from PM Grow and Ready to…well, Grow.

At this year’s PM Grow Summit, participants heard a lot about the importance of customer experience and customer relationships. Sandy has been focused on that for years. She gets people to talk about some uncomfortable things; namely their fears and their pain.

The key to growing?

Listening.

Listening will help you relate to customers and prospects better. And if you’re not good at it, you have to practice.

Everyone’s Important… Continue Reading Staying Personal at Scale: Handling Service and Relationships at Nearly 2,000 Doors

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Turn Any Sale into Lifelong Loyalty in 100 Days

Flowers and Associates LLC. Friday, December 28th, 2018 Comments Off on Turn Any Sale into Lifelong Loyalty in 100 Days

Turn Any Sale into Lifelong Loyalty in 100 Days

It’s the end of a year, and before you uncork the champagne and pucker up for your New Year’s kiss, we want you to check out a real treat on The Property Management Show podcast. Alex is joined by Jordan Muela to interview Joey Coleman, who wrote “Never Lose a Customer Again” and also happens to be the keynote speaker for PM Grow Summit 2019.

What Happens After the Sale?

You are probably a lot smarter about sales and marketing than you were two or three years ago. Now, we want you to think about the first 100 days after a sale. Those 100 days will determine whether you keep or lose a customer. You’ll hear Joey talk about what you can do to provide your prospects with an idea of what it will feel like to do bu… Continue Reading Turn Any Sale into Lifelong Loyalty in 100 Days

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How to Hire the Best Team to Grow Your Property Management Business

Flowers and Associates LLC. Sunday, August 26th, 2018 Comments Off on How to Hire the Best Team to Grow Your Property Management Business

Kathleen Richards is the kind of coach who stands around in a headband and a whistle, screaming drop and give me twenty! And when you’re done with your push-ups, she’ll have you run a few laps just because.

No, not really.

But she is the kind of coach entrepreneurs like you need. She’s focused, goal-oriented, and not afraid to tell property managers how to grow their businesses in a way that makes sense. Because what matters is not the number of doors you manage – it’s the number of doors you manage well.

Check out the podcast this week where she talks about how to balance a team, who to hire, and how to hire – even if your bottom line isn’t as healthy as you’d like it to be.

Stop trying to do it all yourself.

The podcast will have y… Continue Reading How to Hire the Best Team to Grow Your Property Management Business

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Podcast – Alex Q&A

Flowers and Associates LLC. Saturday, August 25th, 2018 Comments Off on Podcast – Alex Q&A

What is your company’s purpose? It shouldn’t be profit. That’s an outcome – not a purpose.

What are you spending your revenue on? Are you putting profits in your pocket or re-investing in the business?

These are intriguing questions, and only the tip of Alex Osenenko’s iceberg.

In The Property Management Show’s latest podcast, Alex selects and answers a few questions that are relevant to a lot of property managers who are trying to grow their businesses.

You’ll want to check out this Q&A if you’ve been struggling to grow, if you’re not sure how important it is to invest in sales and marketing, and if you admire the best of the best in property management, and you want to be just like them.

Alex might hurt your feelings. He might … Continue Reading Podcast – Alex Q&A

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Top-Line Growth and Profit in Your Property Management Business

Flowers and Associates LLC. Monday, August 20th, 2018 Comments Off on Top-Line Growth and Profit in Your Property Management Business

Top-Line Growth and Profit in Your Property Management Business: How to Navigate the Black Holes

This week’s podcast over at The Property Management Show is going to give you something to think about, especially if you’re teetering on the edge of a black hole.

What black hole? We’ll get to that.

First, you’ll join Alex, who talks to Jordan Muela and Danny Craig about whether or not top-line growth is just as important to property management companies as profit.

If Everyone’s Saying It…it Must be True?

They start by discussing some of the commonly held principles among business owners:

Your business will suffocate without profit.
Growth solves all problems.
You should staff for growth.

These things may be true or they may not be. They may be true when the stars align o… Continue Reading Top-Line Growth and Profit in Your Property Management Business

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